FAQ

LIMITED EDITION PRE-ORDER DETAILS
  • all pre-order items are to be handmade by a small team of women in the retrograde atelier 
  • special pre-order sale pricing is available for a very limited time. each individual style will be sold out after it has received five orders. *fabric colors are also limited*
  • once a pre-sale item is sold out it will no longer be available to order. sold out items will be restocked in the READY TO SHIP section at full price in six weeks. 

    SHIPPING & RETURNS
    • all garments are handmade in the usa. most pieces are made to order unless otherwise stated in the product description. production time for made to order garments is 3-4 weeks. made to order purchases cannot be cancelled. custom sizing can be accommodated at no additional charge. 
    • processing time for shipment is typically 3-5 business days.
    • unworn items can be exchanged or returned for store credit. returns are reviewed on a case by case basis. please contact customer service within 3 days of receiving your order if you wish to pursue the return process *sale items are not eligible for return*
    • shipping is free worldwide. all mail is sent first class via USPS. for rush delivery quotes please contact hello@shopretrograde.com

    more information regarding shipping & returns can be found on the checkout page.